FAQ

FAQ - Shopylife
1. How can I ensure that I'm purchasing authentic jewelry from Shopylife?
2. What are the delivery areas of Shopylife?
3. What are the available shipping options and their costs?
4. I'm experiencing technical issues, what should I do?
5. How can I update the details of my Shopylife account?
6. How do welcome discounts or Gifts Members discounts work?
7. Is it possible to return or exchange items purchased online?
8. Can I change or cancel my order after purchase?


1. How can I ensure that I'm purchasing authentics products from Shopylife?
Shopylife.eu is the official website of Shopylife's smart life products that sells genuine intelligents products directly to consumers our costumers all over the world. When you buy from Shopylife.eu, you can trust that you're purchasing original products.
2. What are the delivery areas of Shopylife?
Shopylife.eu delivers to all destinations in the European Union (EU) and the United States of America (USA).
3. What are the available shipping options and their costs?
Here, develop by stating that Shopylife ships to the EU and USA with free shipping between 3 - 7 business days, with a maximum compliance rate of 5% in 12 days maximum.
4. I'm experiencing technical issues, what should I do?
We recommend that you use the latest version of your operating system and web browser. If issues persist, please contact us, providing details about the problem, including screenshots of error messages and information about the browser used.
5. How can I update the details of my Shopylife account?
To change information in your Shopylife account, visit the "My Account" section. There, you can update your personal information, addresses, and check your purchase history.
6. How do welcome discounts or Gifts Members discounts work?
Discount codes are provided and usually applied for one-time use during checkout, offering the designated discounts.
7. Is it possible to return or exchange items purchased online?
Yes, it's possible to return or exchange items purchased online. For detailed information on return and exchange processes, please refer to the corresponding section in your personal account. Remember that items must be returned in original packaging, unused, and undamaged.
8. Can I change or cancel my order after purchase?
Orders are processed quickly, and after receiving the confirmation email, it's not possible to modify or cancel the order. 
Contact Us

Online Inquiries

For inquiries about online orders, email: general@shopylife.eu

For a more efficient handling of your request, please add to the Subject of your email:

  • “Delivery” when related to inquiries to locate your order.
  • “Returns” when related to an order to be returned.
  • “Refund” for any information 14 days after your return.